Privacy policy
Last updated: September 21, 2026
Who we are
Wild & Whimsy Nails ("we", "us", "our") operates this website and online shop, which is powered by Shopify. We are the data controller of your personal information, which means we're responsible for looking after it in line with UK GDPR and the Data Protection Act 2018.
You can contact us at wild.and.whimsy.nails@outlook.com
This policy explains what personal information we collect, why we collect it, who we share it with and what your rights are. Our Terms & Conditions explain how we sell to you, and this policy explains how we look after your information. If the two ever conflict about personal information, this policy applies.
What we collect
- Contact details: your name, delivery and billing address, email address and phone number (if you provide one).
- Order details: what you buy, including your chosen design and nail sizes, and any cancellations or returns.
- Payment information: payment confirmation and transaction details. Your card details are handled securely by our payment provider, and we don't see or store your full card number.
- Account details: if you create an account with us, your account details and preferences.
- Messages: anything you send us, including photos you send with a faulty-order claim.
- Device and usage information: your IP address, browser and device details, and how you use our website, collected through cookies and similar technologies.
We collect this information directly from you, automatically through our website, and from our service providers, such as Shopify and our payment provider.
You need to give us your order details so we can make and deliver your order. Without them, we can't complete it.
How we use it, and why
- To make, deliver and take payment for your order, because we need to in order to fulfil our contract with you.
- To provide customer service, which is in our legitimate interests so we can help you and run our business well.
- To keep tax and accounting records, and to respond to lawful requests from authorities, because we're legally required to.
- To keep our website secure and prevent fraud, which is in our legitimate interests.
- To understand how our website is used and improve it, using analytics cookies if you accept them.
- To send you marketing emails, only if you've chosen to receive them. You can unsubscribe at any time.
Who we share it with
We share your information only with those who need it to run our shop and complete your order:
- Shopify, which hosts our shop and checkout
- our payment provider
- Royal Mail, for delivery
- other service providers who help us with things like IT support and data storage
- public authorities, such as HMRC or the police, where the law requires it
We don't sell your personal information.
Our relationship with Shopify
Our shop is hosted by Shopify, which processes personal information about how you use our website and checkout, on our behalf, so that we can provide the shop to you. For certain Shopify features and services, Shopify is responsible for the processing of your personal information itself, including responding to your requests about it. To find out more about how Shopify uses your information, and your rights, please see Shopify's Consumer Privacy Policy and Privacy Portal at privacy.shopify.com/en.
Cookies
We use cookies to make our website work and, if you accept them, to understand how it's used. You can manage your choices through our cookie banner or your browser settings. More information about Shopify's cookies is at shopify.com/legal/cookies.
Transfers outside the UK
Shopify and some of our other service providers may store or process information outside the UK. Where they do, appropriate safeguards are in place, such as approved standard contractual clauses or the transfer being to a country the UK recognises as providing adequate protection.
How long we keep it
We keep order and payment records for up to seven years to meet legal and accounting requirements. We keep other information, such as customer service messages and marketing preferences, only for as long as we need it, and you can ask us to delete it at any time.
Keeping your information safe
We take reasonable steps to protect your personal information, including using Shopify's secure checkout. No system is completely secure, though, so please don't send sensitive details, such as full card numbers, by email or message.
Children's information
Our website isn't aimed at children. If you're under 18, please ask a parent or guardian before placing an order or giving us your personal information. If you're a parent or guardian and believe your child has given us their information, please contact us at wild.and.whimsy.nails@outlook.com and we'll delete it.
Your rights
You have the right to:
- access the personal information we hold about you
- ask us to correct anything that's inaccurate
- ask us to delete your information
- ask us to restrict how we use it
- object to how we use it, including an absolute right to object to marketing
- ask for a copy of your information to move elsewhere
- withdraw any consent you've given, at any time, without affecting anything we did before you withdrew it
These rights don't always apply in every situation, but we'll always explain if we can't do what you've asked. To use any of them, contact us at wild.and.whimsy.nails@outlook.com. We may need to check your identity first, and we'll respond within one month.
Complaints
If you're unhappy with how we've handled your personal information, please tell us. You can email us at wild.and.whimsy.nails@outlook.com We'll acknowledge your complaint within 30 days, look into it without delay, and keep you updated on what we find. If you're still not happy, you have the right to complain to the Information Commissioner's Office at ico.org.uk.
Links to other websites
Our website may link to other websites, such as social media platforms. We're not responsible for their privacy practices, so please check their policies before sharing your information with them.
Changes to this policy
We may update this policy from time to time. The latest version will always be on our website, with the "Last updated" date changed.
Contact
If you have any questions about this policy, or would like to use any of your rights, please email us at wild.and.whimsy.nails@outlook.com.