Terms of service
Wild & Whimsy Nails
Terms & Conditions
Last updated: 16th September 2026
Welcome to Wild & Whimsy Nails. These Terms & Conditions apply to all orders placed through our website.
By placing an order with us, you agree to the following Terms & Conditions:
1. About Wild & Whimsy Nails
Wild & Whimsy Nails is a small business creating custom sized press-on nails for customers in England, Scotland and Wales.
Business name: Wild & Whimsy Nails
Email: wild.and.whimsy.nails@outlook.com
2. Custom Sizing
Every set of Wild & Whimsy Nails is custom-sized to your individual nails.
A Wild & Whimsy Nails sizing kit is required before ordering a nail set.
Our sizing kit contains numbered sample nails which you use to determine the correct size for each of your natural nails. You will then provide these sizes when placing your nail order.
If you do not have your nail sizes from a Wild & Whimsy Nails sizing kit, unfortunately you will not be able to place an order for a nail set.
Your nail set will be made according to the sizes you provide at checkout.
Please check your sizes carefully before completing your order and double check these sizes are indeed correct, as your nails will be made according to the information you have supplied.
If you are unsure about your sizes, please contact us at wild.and.whimsy.nails@outlook.com before placing your order.
3. Our Products
Our press-on nails are individually crafted and handmade to order.
As our products are handmade, there may be small variations in colour, pattern, placement or finish. These variations are part of the handmade nature and charm of our products.
Colours may also appear slightly different depending on your device or screen settings.
4. Placing an Order
Orders are placed through our online checkout.
Before completing your purchase, please carefully check:
- Your chosen design
- Your nail sizes
- Your delivery address
- Your contact details
- Your order details and total price
Once your order has been accepted, we will begin preparing your custom-made nails.
5. Payment and Pricing
All prices are shown in pounds sterling (£).
Payment must be successfully completed through the payment options available at checkout before your order can be processed.
The total price, including any applicable delivery charges, will be shown before you complete your purchase.
6. Shipping
All orders are sent with Royal Mail Tracked 48, so you can follow your nails' little journey from our studio to your door. Royal Mail aims to deliver within 2-3 working days, including Saturdays of your order being posted. Delivery times are Royal Mail's estimates, not guarantees.
Delivery times can occasionally be affected by circumstances outside our control, for example postal delays, public holidays etc
If your order is significantly delayed or appears to have been lost, please contact us at wild.and.whimsy.nails@outlook.com so that we can investigate and help resolve the issue.
Orders are usually sent using Royal Mail Tracked 48 to the address you provide at checkout.
How long will my order take?
Every set is handmade to order, so timings depend on what you've chosen:
- Sizing Kits: 3-5 business days
- Essential Sets: 5-7 business days
-
All Other Nail Sets: 7-14 business days
Good things take time and we’d rather make your set properly than rush it. We don't offer faster postage options, because the making is what takes the time, we’d hate to give the impression that your set could leave here any sooner.
7. Delivery Address
Please make sure your delivery address is correct before completing your order.
If you provide an incorrect or incomplete address, this may cause your order to be delayed or returned to us.
Please contact us as soon as possible, if you realise that you have entered an incorrect delivery address.
8. Custom-Made Nail Sets Cancellations & Change of Mind
Every set is made just for you, using your chosen design and the nail sizes from your sizing kit. Because of this, the usual 14-day online change-of-mind cancellation right doesn't apply to our nail sets (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, regulation 28(1)(b)).
So please take a moment to double-check your design, nail sizes and order details before you complete your purchase. Once your set has been made especially for you, we can't accept returns or cancellations for a change of mind.
None of this affects your statutory consumer rights, which we'd never want to take away from you. If your set arrives faulty, damaged or not as described, just get in touch and we'll happily put it right.
9. Faulty, Damaged or Incorrect Orders
We want you to be happy with your Wild & Whimsy Nails order.
If your nails arrive faulty, damaged or not as ordered, please get in touch and we'll happily put it right where possible. Pop your order number in your message, along with clear photos showing the problem, so we can understand exactly what's happened to wild.and.whimsy.nails@outlook.com
Your legal consumer rights apply to faulty, damaged or incorrectly supplied goods.
If your order qualifies, we'll offer you a replacement set or a refund, in line with your statutory consumer rights.
As our products are handmade, there may be small variations in colour, pattern, placement or finish. These variations are part of the handmade nature and charm of our products, and they aren't classed as faults. This policy doesn't cover a change of mind, or a set that's been made exactly as ordered but isn't quite to your taste. Because every set is made especially for you, please check your design, colour and sizes carefully before you order.
10. Nail Application and Care
Your nails are made with love and they'll look their best when they're applied and cared for as intended. Please follow the application and care instructions provided with your set.
Wild & Whimsy Nails cannot be held responsible for damage caused by incorrect application, misuse, not following the care instructions, or normal wear and tear. Nails are wearable art and they do get a bit of life lived on them!
None of this affects your statutory consumer rights.
11. Website Content and Designs
All photographs, nail designs, written content, branding, logos and other original material on this website belong to Wild & Whimsy Nails and are protected by intellectual property rights. Every set is designed and made by hand, and we take that very seriously.
You may not copy, reproduce, edit, republish, sell or otherwise use our content or designs, in whole or in part, for commercial purposes or to create imitations of our work, without our written permission. This includes using our photographs or designs to advertise, promote or sell your own products, and passing our work off as your own.
We reserve the right to take action where we find our content or designs being used without permission, including requesting removal and pursuing any remedies available to us.
Sharing photos of your own nails on social media is always welcome. We'd love it if you tagged us!
12. Circumstances Outside Our Reasonable Control
We always do our best to make and send your order within the stated timeframe. Sometimes, though, things happen that are beyond our reasonable control, such as significant postal disruption, strikes, severe weather, natural disasters, supplier or material shortages, or other unforeseen events.
If something like this affects your order, we'll let you know as soon as we reasonably can and do everything we can to get your nails to you as quickly as possible. We can't be held responsible for delays or failures caused by these events.
Delivery times given by Royal Mail are estimates and not guarantees and once your order has been handed to them, delivery is in their hands.
Nothing in this section affects your statutory consumer rights.
13. Statutory Consumer Rights
We're proud of what we make and we want you to love your nails. Our products will meet the requirements of UK consumer law, including being of satisfactory quality, fit for purpose and as described. As our products are handmade, small variations are part of their charm and are not classed as faults (see our handmade variations note above).
If something isn't right with your order, please contact us and we'll work with you to resolve it in line with your statutory consumer rights.
Nothing in these Terms & Conditions removes or restricts any consumer rights that cannot legally be excluded or restricted.
14. Privacy
We only collect and use your personal information where we need to, so we can make your order, arrange delivery, provide customer service and keep the records we're legally required to keep. We don't sell your information and we only share it with those who need it to complete your order, such as Royal Mail and our payment provider.
You have rights over your personal information, including to access, correct or delete it.
For further information please refer to the Privacy Policy tab.
15. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time.
The Terms & Conditions that apply to your purchase will be the version available on our website when you place your order.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory rights that apply to consumers living in Scotland.
17. Contact Us
If you have any questions about these Terms & Conditions or your order, please contact:
Wild & Whimsy Nails
Email: wild.and.whimsy.nails@outlook.com