Refund policy

Wild & Whimsy Nails — Returns & Refund Policy

Every set we make is crafted specifically for you - sized to your measurements, styled to your preferences and handled with the same hygiene care we'd want for our own nails. Because of that, we're not able to accept returns once a set has left us, except in the cases detailed below.

Why we don't accept general returns

Your nails are made to order, not pulled off a shelf - which means once your set is created, it's yours alone. Combined with the hygiene standards we hold ourselves to for anything worn on the skin, this means we cannot resell or reuse a returned set, so we're simply not able to offer returns for change of mind, sizing preference or anything outside of the exceptions below.

When we've got you covered

If your set arrives damaged or isn't what you ordered, that's on us to put right. Please email us within 48 hours of delivery at wild.and.whimsy.nails@outlook.com, with a photo of the issue and your order number, and we'll take it from there.

In these cases, we'll normally offer a replacement rather than a refund - this lets us get you the correct or undamaged set as quickly as possible, without the extra wait a refund-and-reorder process would add.

A few things that help us help you faster

• Please get in touch within 48 hours of your delivery date -
      after this window we're unable to process a claim
• A clear photo of the damage or the incorrect item speeds
      things up significantly
• Keep hold of your set until we've confirmed the next steps
      with you 

 

We know ordering something made just for you takes a bit of trust and we don't take that lightly - if something's genuinely gone wrong on our end, we'll always sort it.